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Astutis Takes the Double: Feefo Platinum Trusted Service Award 2024

January 2024

16 JANUARY 2024

Astutis, part of Wilmington plc, a leader in Heath, Safety and Environmental training, has been awarded the prestigious Feefo Platinum Trusted Service Award 2024 for the second year running. This highly coveted accolade serves to recognise outstanding excellence in business, and Astutis has been recognised for repeatedly delivering an unmatched customer experience.

Feefo began the Trusted Service Awards to acknowledge brands on their platform for verified reviews, showcasing exceptional feedback from satisfied customers. This award stands out for its ability to authentically recognise world-class customer service by evaluating real customer experiences.

The Platinum Award is a monumental achievement and is only given to businesses that maintain Gold standard recognition for three consecutive years. To qualify for the Gold standard, companies must achieve a Feefo service rating between 4.5 and 4.9 – which requires an unrelenting commitment to putting the customer’s experience first.

Steve Terry, Managing Director, Astutis, expressed his enthusiasm, stating, “We are thrilled to receive the Platinum Trusted Service Award from Feefo for the second year in a row. Our customers' satisfaction is our foremost priority. This award, based on authentic customer feedback, affirms our dedication to providing an exceptional level of service. It reflects the hard work of our incredible employees towards understanding our customer’s needs, particularly in today's economically sensitive environment. As we step into 2024, we remain steadfast in listening to customer feedback and making sure we deliver the very best service.” 

Tony Wheble, CEO at Feefo, congratulated Astutis on the achievement, saying, “In a period of economic uncertainty, it is heartening to witness customers building resilience, and we are delighted to showcase companies that consistently exceed customer expectations. The Trusted Service Awards spotlight those going above and beyond in customer service, and we extend special congratulations to Astutis for earning the Platinum Trusted Service Award through their sustained commitment to exceptional customer service. I eagerly anticipate their continued success in the coming years.”

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We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "Very good"

    11.03.2025

  • "Excellent, very clear and well presented"

    11.03.2025

  • "Astutis delivers an interactive learning platform complete with textbooks, videos, quizzes and webinars for added guidance to learners. This allows to complete the course at your pace and is the perfect choice for people balancing work, life, school, etc. The portal is consistently maintained. Astutis staff also replies to queries in a timely manner via email and is very knowledgeable and professional in their duties."

    04.03.2025

  • "I am grateful for the knowledge gained from Astutis and NEBOSH while completing the IGC, as it added new context to the way I view HSE from both a company and worker perspective. It also provided me with a great platform to build upon as I head into my new career in health and safety. It will also prove advantageous as I pursue the NEBOSH IDIP certification in the future."

    04.03.2025

  • "Astutis's team responds quickly and actively whenever learners need guidance. The training materials were comprehensive and easy to understand and effective. I highly recommend Astute to anyone looking to pass NEBOSH IGC."

    Aung Si Thu
    26.02.2025

  • "The course was well-structured and highly informative, and I would highly recommend this course to anyone looking to enhance their health and safety knowledge."

    Aung Si Thu
    26.02.2025

  • "Thoroughly professional, informative, transformative and rewarding experience all around. Couldn’t recommend the whole process highly enough."

    Craig
    25.02.2025

  • "Brilliant"

    Craig
    25.02.2025

  • "Excellent support, easy to understand and very responsive with any queries."

    Catherine
    19.02.2025

  • "A comprehensive course."

    Catherine
    19.02.2025