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Astutis receives Feefo Gold Trusted Service Award 2022

January 2022

24 January 2022, Astutis has won the Feefo Gold Trusted Service award.


Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.

The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.

Feefo have given Gold Trusted Service awards to businesses who have collected at least 250 reviews between 01 January 2021 and 31 December 2021, with a Feefo service rating of between 4.5 and 4.9 and who demonstrate timely response to customer comments.

Steve Terry, Managing Director, Astutis, commented: “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our team have worked in difficult circumstances. We’re fully committed to the highest quality of service, in fact we’re customer obsessed, so it’s vital for us to listen, understand and respond to all our customers.”

This award means even more following the recent buying behaviour of customers.  Whilst across the globe online interactions have increased since the start of coronavirus, people are now 40% more likely to leave feedback after a purchase. Feefo report that this has made it very difficult for many businesses who struggled to respond effectively with 43% of people believing that companies have become less effective at dealing with negative feedback in the last year. Astutis has committed to upholding it’s 24-hour response time to FeeFo customer comments, and its this dedication that has earnt them the Gold Service Award for the second year in a row.

Congratulating Astutis, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.

“I’m so impressed by how our customers have overcome the challenges of the past two years. I can’t wait to see what they achieve in 2022.” 

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We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "Great platform. Easy to navigate and all the information provided for the course was accurate and relevant. Communication from them was also really good."

    Ben
    21.08.2024

  • "Relevant, easily digestible information and lots of additional sources to help."

    Ben
    21.08.2024

  • "Tutor was excellent. Communications with Astutis were very good. Course materials were excellent overall"

    05.08.2024

  • "Excellent Tutor Materials were very good, overall"

    05.08.2024

  • "I recently undertook my Nebosh National Diploma for Occupational Health and Safety Management Professionals. The training and support I received from Astutis was absolutely first class and to a very high standard. I undertook classroom based tutorship in a group of 4 and this worked very well for me. My tutors were Andrew Ashford and Mark Jones. Their knowledge of the course material and Health and Safety requirements in both a legal and application sense was amazing. They delivered the material to a very high standard in a way that was totally understandable and relatable. I work in the nuclear industry so I am used to high quality training standards. But this course was the best I have experienced to date and I would not hesitate to recommend Astutis to anyone considering this qualification. I passed all 3 exams at the first attempts gaining an overall credit rating. Which I was delighted with, thankyou Astutis!"

    Richard
    05.08.2024

  • "I recently undertook my Nebosh National Diploma for Occupational Health and Safety Management Professionals. The training and support I received from Astutis was absolutely first class and to a very high standard. I undertook classroom based tutorship in a group of 4 and this worked very well for me. My tutors were Andrew Ashford and Mark Jones. Their knowledge of the course material and Health and Safety requirements in both a legal and application sense was amazing. They delivered the material to a very high standard in a way that was totally understandable and relatable. I work in the nuclear industry so I am used to high quality training standards. But this course was the best I have experienced to date and I would not hesitate to recommend Astutis to anyone considering this qualification. I passed all 3 exams at the first attempts gaining an overall credit rating. Which I was delighted with, thankyou Astutis!"

    Richard
    05.08.2024

  • "The staff are helpful and supportive. The application process is simple. The course materials meet the needs and help point in the right direction for further resources."

    24.07.2024

  • "Great online course. was informative and helped me understand many key principles and terminology. Could have done with some videos, but overall very good."

    24.07.2024

  • "Good customer service, prompt replies to emails, detailed and easy to understand course materials."

    Paul
    16.07.2024

  • "Easy to understand learning material. Good user interface and user experience. Looks great in web browser. Only negative was that often you need to refresh the page as it may not load properly."

    Paul
    16.07.2024